Privacy Policy

Vancouver Remodeling Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

When you request a quote, contact us, or use our services, we may collect:

• Contact Information: Name, phone number, email address, mailing address
• Project Information: Service type, project details, property location, preferred timeline
• Communication Records: Messages, calls, and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, referring website, click patterns
• Cookies: Small data files stored on your device to enhance your browsing experience

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: Process quote requests, schedule consultations, manage renovation projects
• Communication: Respond to inquiries, send project updates, provide customer support
• Business Operations: Invoicing, insurance claims processing, permit applications
• Improve Services: Analyze website usage, enhance customer experience, develop new services
• Marketing: Send promotional emails about our services (with your consent, and you may opt out anytime)
• Legal Compliance: Meet regulatory requirements, enforce our terms, protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party vendors who help us operate our business:

• Licensed Tradespeople: Electricians, plumbers, and other specialized contractors for your project
• Suppliers: Material vendors and equipment rental companies
• Technology Providers: Website hosting, email services, form processing (e.g., Fluent Forms, Formspree)
• Payment Processors: For invoice processing and payments

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our legal rights and safety.

Insurance Companies

For insurance restoration projects, we may share documentation and project details with your insurance provider as needed to process your claim.

4. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Withdraw Consent: Withdraw consent for certain uses of your information

To exercise these rights, contact us at info@vancouverremodelinggroup.com or call 778-988-3281.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure website connections (HTTPS/SSL encryption)
• Password-protected systems and databases
• Limited employee access to personal information
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track website visits for advertising purposes

You can control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, suppliers). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Project-related information is typically retained for:

• Active Projects: Duration of the project plus 7 years (for warranty and legal purposes)
• Quote Requests: Up to 2 years if no project proceeds
• Marketing Lists: Until you unsubscribe or request deletion

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were last made. We encourage you to review this policy regularly.

11. Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada, and the Personal Information Protection and Electronic Documents Act (PIPEDA).